Privacy and cookies

Who we are

This website is operated by Proudly Powered Ltd, trading as Proudly Powered (Company No. 17311174, registered in England and Wales), Elson Geaves, Forest Links Road, Ferndown, Dorset, BH22 9PH. We are the data controller for the personal data you give us through this site. Questions about this policy or your data: sales@proudlypowered.co.uk, or call 0333 188 0190.

What we collect

When you ask for a quote we collect what you enter in the form:

• Your name, phone number and email address
• Your postcode and the first line of your address
• Whether the enquiry is for a home or a business, and the property type
• Which services you are interested in and how you would like your quote
• Anything you add in the message box

We also collect limited technical data automatically, such as your IP address and browser type, through our hosting provider’s standard server logs. This keeps the site secure and working. When you send an enquiry, the form also tells us which page you first landed on and which website sent you (for example a Google search or an advert), so we can see which of our marketing works. Nothing is stored on your device for this.

How we use it

• To respond to your enquiry and arrange a free survey
• To design your system and send you a quote
• To arrange installation with our partner engineers, who receive only the details needed to do the job
• To register warranties and certificates in your name
• To meet warranty, tax and legal obligations

We do not sell your data and we do not pass it to other companies for their marketing.

Our legal basis

We process your enquiry on the basis of your consent, given when you tick the box on the form, and our legitimate interest in responding to people who ask us for a quote. If you become a customer we process your data to perform our contract with you and to meet our legal obligations.

Who we share it with

• Our installation partners, MCS-certified engineers who install your system. They receive your name, address and contact details for the job and nothing more.
• Resend delivers enquiry emails from the website to our inbox.
• Panel Reach, the agency that runs this website for us, receives a copy of each website enquiry so it can check the forms are working and count enquiries for our reporting. It does not contact you or use your details for anything else.
• Twilio sends us a text message alert with your name, phone number, first line of address, postcode and what you asked about, so we can reply quickly.
• Vercel hosts this website.
• Google provides the analytics and advertising measurement described under Cookies below, only if and when you accept them.
• Manufacturers and MCS, to register your warranties and certificate in your name once you are a customer.

We may also disclose data where the law requires it or to defend our legal rights.

How long we keep it

We keep enquiry data for up to 24 months after your last contact with us. If you become a customer, we keep records for as long as needed for warranty, accounting and legal purposes, typically six years.

Cookies

The site needs no cookies to work, and sets none until you accept them. We may use Google Analytics 4 and Google Ads cookies to understand which pages lead to enquiries and to measure advertising. When you send an enquiry and have accepted cookies, Google Ads may receive your email address and phone number in a scrambled (hashed) form so it can tell us which advert led to it; it cannot read them back. If those are active, a notice asks you first; nothing is set until you press Accept, and you can choose Essential only. Your choice is stored in your browser and you can change it by clearing the site’s data. The quote form stores your answers in your browser’s session storage so they survive a page change; this is deleted when you close the tab.

Your rights

Under UK GDPR you can:

• Ask for a copy of the personal data we hold about you
• Ask us to correct it or delete it
• Restrict or object to how we use it
• Withdraw your consent at any time

To do any of these, contact sales@proudlypowered.co.uk or call 0333 188 0190. You can also complain to the Information Commissioner’s Office at ico.org.uk.

ICO registration number: ZC264217.