Complaints
If something is not right, here is exactly what happens when you tell us.
Last updated: 5 October 2026
Tell us
Call 0333 188 0190 or email sales@proudlypowered.co.uk. Your complaint goes straight to someone who can fix it, not to a department. We acknowledge every complaint within two working days and aim to resolve it within ten.
Installation and workmanship
Installations are carried out by MCS-certified partner engineers. If the complaint concerns the installation, we raise it with the installer on your behalf and manages it to a resolution; you do not have to chase them yourself. MCS-certified installers are required to belong to a consumer code, and if a workmanship complaint is not resolved you can escalate it through that code’s independent dispute resolution service. We will tell you which code applies to your installer and how to contact it.
Products
Product faults are handled under the manufacturer’s warranty. We register the warranties in your name at handover and manage any claim for you, including EcoFlow’s 15-year OCEAN 2 warranty.
If you are still not satisfied
You can take a consumer complaint to Citizens Advice (citizensadvice.org.uk) or, for installation disputes, to the alternative dispute resolution service of the installer’s consumer code. Nothing here affects your statutory rights.